Product FAQs

Q1 : Are the products tested on animals?

A: No, none of our products are tested on animals. We are certified 100% Cruelty-Free.

Q2 : Are the products good for sensitive skin?

A: Yes, the products are suitable for all skin types. Our finest quality products are developed with balanced formulations and skin-loving liquids that suit all skin types.

Q3 : Are the products Paraben-Free?

A: Yes, all the products are 100% Paraben Free as they are made with natural formulations using natural actives, exquisite natural fragrances and 100% Paraben Free preservatives.

Q4 : What is the shelf life of your products?

A: Mostly it is two years from the date of manufacturing. For more details, you can refer to the back label of the products.

Placing An Order FAQs

Q1 : How will I know that my order has been successfully placed?

A: We’ll send you a confirmation email so that you’ll come to know that your order has been successfully processed.

Q2 : What happens if my payment is declined?

A: If your payment is unsuccessful for any reason, you’ll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.If the declined message continues to pop up, call our Customer Helpline team on +91 9549 114 441 or

Q3 : Can I cancel my order once I have received confirmation?

A:If your product hasn’t been dispatched from our warehouse, then you can possibly cancel your order. Contact our Customer Helpline team on +91 9549 114 441.If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a full refund excluding the original postage and packaging cost.

Q4 : What If I receive an incomplete or damaged order?

A: No need to worry, if your order is damaged in transit, you can call our Customer Care executive on +91 9549 114 441 or  to inform about it. We will replace it as soon as possible.

Q5 : Can I speak to your Customer Helpline?

A: Of course, we’re more than happy to help. Simply call our Customer Care on +91 9549 114 441 or

Q6 : Your website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?

A: Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.